By Lewis Berkover

Universal Studios Orlando was looking to bring to life attractions and shops at its theme park that spotlighted some of today’s most beloved animated characters. This included the Despicable Me Minion Mayhem Ride and the Silly Super Stuff and SpongeBob SquarePants retail stores. One major aspect of the new attention was a uniform program for the ride operators and store clerks. For this program, they tasked Fann Emblem Uniforms and Embroidery with creating a hit for the whole family, just as these characters were in movie theaters and living rooms around the world.

Connie Prebenda, owner and president of Fann Emblem, says, “We have been supplying uniforms and related items to the Universal Orlando Resort since the park opened in 1990 and have been given the opportunity to grow with them through custom clothing for the Despicable Me Minion Mayhem Ride, Super Silly Stuff and SpongeBob StorePants shops. I am pleased with the confidence they have in us.”

The new Despicable Me 3D adventure pairs the audience with some of the main characters from the movie including Gru, his daughter and the mischievous Minions. The adventure of a lifetime begins in Gru’s home, where the audience is recruited for his latest scheme, one where fans get to become an actual Minion.

Universal had clear design concepts in mind for its team members. They would be dressed in scientific attire similar to one of the movie’s characters, Dr. Nefario. This raised some interesting and innovative hurdles that needed to be overcome. The first challenge was the lab coat itself. It needed to be functional inside the air-conditioned venue and also outside in the various weather conditions. To accommodate this, the coat was modified for both hot and cold temperatures. A heavy fleece zip-in/zip-out liner as well as a short-sleeve version of the lab coat was engineered. Designers added a screen printing of the Gru logo reinforce the attraction theme.

The pants needed to be custom dyed to match the Dr. Nefario character. Universal also specified that the pants should have an adjustable hem. This gave them the opportunity to purchase less SKUs and still have the proper fitting garment lengths for all employees.

The look also called for boots. Since Universal staff can work multiple attractions, spats were developed to cover the shoe and give them the look of wearing boots. The goggles were each individually painted and assembled by the Universal Fabrication Department.

One of the merchandise stores at Universal provided another unique project with its own design challenges. The store is called “Super Silly Stuff,” and it was loosely based on the Despicable Me carnival attendant. In the movie, the attendant was bundled in a warm, layered sweater. This required some out-of-the-box thinking since the theme park is based in Florida where additional layers would mean uncomfortable outfits for team members during the warmer months.

Fann resolved this by creating a layered shirt appearance by sewing on additional elements at the sleeve and waist. A Super Silly Stuff screened logo was added to ensure that the casual nature of the wardrobe would not lead to staff being mistaken for guests walking the park. Custom-made hat bands complete the look and helped meet all of Universal’s desires for the uniform.

This fun store at Universal gives guests the opportunity to take photos with SpongeBob himself, while offering a variety of plush toys and other merchandise of the different characters on the show. Anchors away with this wardrobe! The outfit required a sublimated patch on the back shoulder, along with modified shirts complete with stripes and an anchor. The tie was made loosely but also with Velcro so it would break away from the neck for team member safety. An adjustable hem pant was added so Universal would be able to save by buying fewer SKUs. It also provided them with the opportunity to correct fitting issues anywhere, even in a pineapple under the sea.

For more than 50 years, Fann Emblem has been serving the uniform industry with silk screening, embroidery and promotional items. The company also offers custom-made clothing for the hospitality industry where production is done in both the United States and overseas. A new retail line, Ally Belle’s Closet, has recently been initiated as an outgrowth of the custom hospitality line to appeal to the resort boutique shops, some of which are located in the hotels currently being served. This line is produced in the United States. Fann is a certified Women and Minority Business Enterprise for its female leadership team.

By Lewis Berkover

Over the years, Unisync Group has established itself as a leader in corporate apparel and promotional products in Canada as well as throughout North America, providing more than 3 million employees with their uniforms. The company is headed by Carmin Garofalo, president, and B. James Bottoms, COO, who collectively have more than 50 years of uniform and apparel experience.

“At Unisync, we know our customers’ industries,” says Garofalo. “From our sales professionals to our inside support staff, we are uniquely qualified to implement and execute a wide variety of hassle-free uniform programs.”

Here are highlights of some of these uniform programs.

Unisync’s most recent success story is for a program rolled out for The Ottawa Hospital (TOH). The primary objectives were to improve patient care by allowing patients, staff and professional practice groups to readily identify and recognize members of the care team, while also helping patients and visitors differentiate support services from other service providers within the hospital. Additional goals included:

•Raising the image and profile of the Support Services team

•Developing a corporate image for the departments

•Improving morale and productivity with a more comfortable, functional and durable selection of higher-quality uniform apparel styles and colors along with an array of customization options

•Delivering cost efficiencies and containment with a consolidated, standardized and effectively managed program

•Providing distribution, fulfillment process, systems experience and capabilities

The new uniform is a much more tailored look and was designed for the Logistics, Housekeeping and Food & Nutrition departments. Unisync created a custom-designed, distinctive hybrid-scrub uniform. The hybrid top crosses a golf shirt with a regular open-neck scrub top in three different colors. An updated scrub pant features a front leg crease and a more tapered leg, giving the pant a dressier appeal that is less baggy than scrubs typically appear.

With the new program, which debuted in November 2012, the vast majority of The Ottawa Hospital Group’s support service staff in the three key departments began using Unisync’s custom-designed scrub top and scrub pant. Other staff members across the departments were provided with a selection of off-the-shelf standard polo shirts, regular button-down collared shirts and Unisync’s Hammill work pants and shirts. All TOH uniform items are now stocked and managed out of Unisync’s Guelph, Ontario, office and shipped out as required, freeing up valuable warehouse space as well as human resources that the group can now reallocate to other areas of its core business.

Unisync is now uniquely positioned to play the leading role in developing and managing hospital uniform programs across Canada, with the next challenge being to design a new scrub uniform for all of Canada’s 100,000 nurses. The TOH uniform program represents an excellent model for other hospital systems to adopt across their nurses, professionals and support staff. These significantly enhanced programs will provide the support that hospital administrators are seeking to ensure that all participating hospitals can achieve their core business objectives.

“Our success with TOH has created a new focus on healthcare system for Unisync,” says John Wray, director of national accounts. “The goal is to become the whole market and become the leader in this industry.”

The larger objective is that eventually all of TOH Group’s nurses will migrate to the custom scrub uniform, which will allow them to be identified easily by their patients throughout the hospital system. In fact, the approximately 5,000 nurses in Nova Scotia just went into this type of program. The reasons behind this decision were almost completely identical to why TOH is putting its support staff into more professional uniforms: identity, professional image, morale and safety.

Petro-Canada is the country’s premier integrated energy company. Unisync provided a uniform program that consisted of a complete redesign of its retail image apparel, including tops, outerwear, aprons, headwear and safety equipment.

Petro-Canada came to Unisync targeting three main areas of its business when creating this new program: branding, line simplification and user enjoyment. Unisync was successful in meeting all objectives by creating a product line that maximizes the essence of the Petro-Canada brand through the uniform program.

Falling in line with the new Petro-Canada company logo, Unisync was able to create styles and use fabrics that are sleek, lean and cutting edge. From the outerwear pieces where they designed a sleek anti-static bonded fleece jacket to the knit polos that also contain anti-static properties, soil-release fabric and stylish reflective piping (also an integrated safety feature), this program truly represents the look and feel of Petro-Canada’s updated logo.

By simplifying the line, Unisync was able to design and create a far more versatile program using fewer pieces through the use of innovative fabrics and cross-functional styling. The updated colors, styles and fabrics have made the end-users enthusiastic about purchasing and wearing the new uniforms, truly embracing the new image.

The Petro-Canada program is utilized everywhere across the country, from select corporate office staff to the petroleum industry environment. The Petro-Canada chain covers more than 2,000 gas and service stations with more than 9,000 employees in the retail division alone. The company includes many branches, including:

• Glide Auto Wash – custom cleaning options that make it easy for customers to wash their vehicle

• Neighbours Coffee – a convenience coffee and sandwich shop

• Petro-Pass – the nation’s largest network of commercial fueling centers.

In addition, there is a marketing and wholesaler division that sells and distributes petroleum business-to-business that also utilizes the product line.

A vital part of Ontario’s medical system, Ornge provides sophisticated medical transport for very ill and critically injured patients, both in the air and on the ground. Ornge’s helicopters, fixed-wing aircraft and land vehicles have the capabilities of a mobile hospital, handling approximately 20,000 transportations every year.

Building off of previous successes from working together, Unisync created a distinctive look for Ornge that provides maximum safety for many of the 400 employees. This encompasses one of the largest and most intricate medicine transport organizations in North America. The program consists of custom designed and manufactured flame-resistant flight suits, that provide comfort and safety to paramedics and pilots that perform life-saving missions on a daily basis.

By working closely with Ornge’s internal design team, Unisync created men’s and women’s flame-resistant flight suits that exceeded the customers’ product expectations for fit, function and distinction. The extended design phase included a variety of fittings to ensure that the product size range provided the best fit for the wide array of Ornge employees.

The flight suit is a “mobile tool kit” with numerous, specially sized pockets designed to hold the lifesaving tools that paramedics carry with them on the job. The pockets are placed accordingly on the garments for easy access to the tools. The unique fit and prominent logo placement certify that the Ornge employees are easily recognized while in uniform.

Garda is a global provider of security solutions, cash logistics and global risk consulting. Unisync supplies its dedicated professionals with a full uniform program, including tactical shirts, pants and sweaters, dress pants and shirts, blazers and outerwear such as parkas, spring jackets, bomber jackets, caps, toques and ties. Additionally, Unisync also provides Garda with tactical accessories such as duty belts, handcuffs, flashlights, rubber gloves, notepads and baton sticks/covers.

Securitas is a global leader in security, customizing offerings that are suited to the individual customer’s needs in order to deliver the most effective solutions. For more than 13 years, Unisync has supplied Securitas with a full uniform program that includes cargo pants, tactical shirts and sweaters, dress pants, oxford dress shirts, blazers and outerwear such as parkas, spring jackets, bomber jackets, caps, toques and ties.

For both the Garda and Securitas programs, Unisync was the successful recipient of the tender that they issued. In instances where logos and cresting are applied to items, or when garments are monogrammed, Unisync has been able to accommodate the various legislations between each province while still maintaining the company’s corporate image. Throughout the tenure of both relationships, Unisync continues to use the highest quality fabrics and most up-to-date designs.

Unisync Group Ltd. is a privately held Canadian-owned company with significant experience in large-scope national and international uniform and promotional fulfillment programs. Its wide range of services include creative design, technical specification development, global sourcing, manufacturing, online ordering, bilingual customer service, strategic services and inventory planning as well as state-of-the-art distribution and program management.

Its customization capabilities have been recognized for numerous award-winning design and technological breakthroughs, including six design awards in the past three years from the North American Association of Uniform Manufacturers and Distributors. The company will be entering a number of new designs for the 2013 awards.

Unisync is comprised of three brands: York, Hammill, and Showroom One.

York is Unisync’s corporate apparel brand that specializes in designing, manufacturing and distributing uniforms across a number of industries including retail, transportation, restaurants, supermarkets and health services. For over 32 years, York has also been the Canadian market leader of image-enhancing products and services.

Hammill is Unisync’s professional workwear and servicewear brand, specializing in high-visibility, flame-resistant and safety clothing. Hammill offers a wide range of high-quality and rugged workwear, outerwear and rainwear designed to meet the demands of today’s working men and women including shirts, pants, coveralls, parkas, fleece pullovers and 100 percent waterproof clothing.

Showroom One sources and develops customized branded apparel and items that support brand integrity and corporate marketing initiatives. It also supplies promotional products such as employee recognition awards, grand opening items, T-shirts, water bottles and other custom items.

Unisync has cemented itself as a leader both nationally and globally in providing unique solutions to a multitude of companies spanning numerous industries. Its design team, distribution capabilities, inventory and management teams have allowed the company to pave the way in setting the benchmark for uniform programs like these and others. As technologies advance and its capabilities expand further, there’s no telling what Unisync has in store for the future.

Unisync Group Limited

1660 Tech Ave., Suite 5

Mississauga, Ontario L4W 5S7

905-361-8989

www.unisyncgroup.com

If it can be cleaned, we’ll clean it.” That’s the can-do philosophy of Jimbo Carrico at Springfield Laundry. It’s an attitude that serves him well as he negotiates the downward cycle of the dry cleaning industry and the competitive nature of uniform rentals.

Covering the 18 counties of central Kentucky, Springfield Laundry offers dry cleaning and laundry along with uniform and linen rentals. Three facilities service their customer’s laundry needs. Industrial laundry is processed along with some dry cleaning at Springfield Laundry. Another store, Rainbow Cleaners in Danville, provides dry cleaning and shirt laundry, while in Lexington there is a drop store location for dry cleaning.

“We are a mixed plant. There is not much we don’t do,” says Carrico.

Approximately 600 customers make up the uniform and linen rental business, with linen accounting for half of that figure. The company has always sold direct, as well, supplying anything anyone asks. In the past year it has started to develop more direct sales.

Surrounded by small homes and a nearby church, Springfield Laundry can be found one block from Main Street in downtown Springfield. It’s not exactly an industrial area to be sure in this town of 2,500 people, but it is perhaps fitting for the decades-old family-
run business.

Carrico’s grandfather, Maurice Carrico, started Springfield Laundry in 1939. His brother Perry joined him after World War II. It was strictly a dry cleaning and laundry service. Ownership gets a little confusing after that.

In the mid 1970s, the second generation consisted of Maurice’s son, Perry, and Perry’s son J.B., along with Leo Carrico (no relation). “Leo worked for my grandfather for a long time and got to be so good at his job in maintenance and garment cleaning that he was offered one-third ownership,” Carrico says. That shift in ownership allowed the business to move into the industrial rental business.

In 1995, Jimbo came into the business. The third generation took hold in 2002 when Leo’s kids didn’t have an interest in the business. Instead, Perry’s son, Jimbo, and J.B.’s son, Perry Thomas, split Leo’s share and a couple of years later split Perry’s share. J.B. is still a partner but plans to retire after 2013. Don’t worry; there won’t be a quiz on this later.

The Springfield Laundry facility employs about 30 production employees with five or six routes and one dry cleaning route. In Danville, 25 people are employed with two dry cleaning routes. The Lexington location has three employees.

Much of the industry in the area relates to Toyota manufacturing, so there is a lot of auto related business. Toyotomi, a parts manufacturer for Toyota, is one of Springfield Laundry’s direct accounts. Carrico say, “Employees come into the store and we fit them. We clean what we call COG (customer owned goods) where we clean their apparel.” Mats and other products are also rented.

“Our background in dry cleaning means we know how things should look.” Carrico cites this as a big help in the uniform industry. “You can tour laundry plants and see the difference. Products come out of our plant definitely looking better. It may not be the cheapest way of doing things, but you see the difference in the quality.”

Carrico knows his customers really appreciate that the owners are an integral part of the business. “As opposed to companies that require meetings to schedule meetings,” he says, the owners at Springfield Laundry can be talked to directly anytime. Carrico personally manages the sales team and is proud of being a local company.

As a response to the competitive nature of the rental business, a salesman was added four years ago. “[Our sales were] all word of mouth, and while we still benefit from that, we can’t rely on that.” Carrico acknowledges that before an outside sales force was added, sales were stagnant. Now there is 5- to 10-percent growth on the industrial side per year. But new sales can bring their own challenges. In addition to considerable upfront costs to bring in new business, it can take time to get the initial investment returned. “So if we get a five-year contract, depending on the customer, it might take up to a year until you start to see profits on that account with all things considered,” he cautions.

A shift in management style occurred two years ago. Prior to that, the owners basically came in and did whatever need to be done. “Press a shirt, get a spot out of something, whatever,” Carrico says. There were no designated responsibilities, and the company wasn’t growing. With dry cleaning declining, the management team divided up the duties. Now Carrico manages everything related to uniforms. Perry and J.B. oversee everything related to production and plant management. “We have made an investment here so the profits aren’t necessarily there yet, but it is growing,” says Carrico regarding the new, more focused approach.

A new website with UniformMarket creates a more professional look for the company and has resulted in some surprising orders from outside of Kentucky.

Carrico is quick to admit that promoting the company is not his strength. “I’ll be the first to tell you we are terrible with marketing.” There is no “tech” person on staff so they are looking to other resources to try to improve efforts in that area.

Looking to the future, Jimbo knows that dry cleaning is pretty flat and the uniform business is very competitive. But he remains optimistic that, with sales people in the field, they can grow in the tight market. “If you are in the right place at the right time, there is always business to be had when larger companies don’t live up to their sales pitch. I do see major opportunities out there.”

Not surprisingly, he would not recommend the dry cleaning business for someone looking for a business pursuit, “unless you grew up in it.” He cites examples of someone doing what a garment tag says should be the proper way to clean it, but it is not always what is really best. His training and expertise is vital to providing the customer service that is so critical. And he has a hard time imagining anyone starting up a uniform rental business that doesn’t already exist, with direct sales being an exception.

Prior to Springfield Laundry, Carrico served in the military and studied business management at the University of Kentucky. It was not presumed that he would follow in the footsteps of the other Carricos, but at some point his dad needed help and he came on board.

In 1997 someone broke in and started a fire in the Danville facility, closing it for eight months while it was rebuilt. During that time, all business was processed in Springfield. Ironically, Carrico relays, running everything in the one location meant longer hours but proved to be surprisingly profitable.

In his private life, Carrico has an equally powerful partner in his wife. She is the property valuation administrator in Springfield, an elected position. Her uncle was chief of staff to the governor. In addition to a 15-year-old son, Carrico and his wife have an adopted son from Florida, affectionately nicknamed “Gator.” With a new child at home, Jimbo finds his time limited, though he does play a lot of golf.

In the end, while the crystal ball for the dry cleaning industry may not look terribly bright, it appears Jimbo Carrico and his family at Springfield Laundry are well prepared to continue reaching out for new business opportunities. And if their efforts so far in the commercial laundry and rental fields are any indication, they will continue to clean up in the heart of Kentucky and well beyond.

Springfield Laundry

207 East High St.

Springfield, KY 40069

1-888-806-8306

www.springfieldlaundry.com

So how does Santa Rosa plant the seeds for success in such a bucolic setting? One answer is diversification. Not being in a highly populated area has forced Bruce Bagley to look beyond one uniform segment. “To be successful, in my opinion, you can’t be dependent on blue goods, white goods or hospitality independently. You need revenue from all three.”

To that end Bagley strategically harvests the potential in each market. “There is a reason you have two ears and one mouth as it is so important listen to your customers’ needs. Be empathetic to your customer and they are going to want to do business with you.”

Bagley purchased the business in 1992 after working in office products for 20 years. The business, originally called Gina’s Uniforms, had been started in 1959 by a California Highway Patrol Officer who sold uniforms out of the back of his truck.

Bagley changed the name to Santa Rosa Uniform when he bought the company. It is still located in the original shopping mall about an hour north of San Francisco in this predominantly tourist community. The original 800 square feet is now 5,000 square feet, with a 3,000-square-foot showroom and the remaining space reserved for receiving and alterations. The showroom is divided into thirds with blue goods, white goods and hospitality each having an independent section. Bagley and his wife comprise two of the five employees who keep the business humming.

The Santa Rosa walk-in customers are typically from within a 10-mile radius. Law enforcement and public safety agencies and volunteer fire departments number around 50 with medical groups closer to 200. Restaurants, hotels and motel markets are hard to even begin counting. “We work hard to keep our customers by out-servicing our competition. Our goal is to build repeat business as it is always easier to keep selling to an existing customer than a new one,” Bagley says. And he sees his competition as the giant national companies. He believes his local independent status allows him to offer better service, the ability to “go that extra mile, determine what your customer needs and then service that need.”

But Bagley also keeps an eye to the future, using the web as a tool for expanding the reach of this growing market where much of the apparel remains the same throughout the country. Law enforcement, on the other hand, tends to be specific to the geographic location. “Every state and county has to look different for proper identification, so it is more of a challenge to serve that market.”

Customers are grown with various strategies. For established hospitality areas such as cafeterias and schools, cold calling and flyers are employed. “Once you have experience in a market, people are more apt to talk to you than someone off the street,” says Bagley. White good markets such as medical offices and similar groups might be offered logos at no charge to establish a business relationship.

In the past, physical catalogs were mailed to prospects as part of a catalog group, and as that has gotten more expensive, Bagley switched to emailing digital catalogs to prospects.

Today Santa Rosa tends to its online presence through its website from UniformMarket. The store staff makes sure that everyone who walks in the door gets added to an email list for promotional flyers and reminders. The website is linked to Facebook and Twitter, and special attention is paid to raising their Google rank. The website features all three of the markets Santa Rosa serves, with custom web pages for each of these segments. The goal is to be a destination for repeated business rather than trying to be everything to everybody or a place for a one-time-only order.

To maintain a competitive edge, Santa Rosa Uniform often provides better options at better prices for customers than the big companies. Bagley cites an example of a customer with multiple locations ordering from a national provider. “We were able to provide them with the exact same product. And we make it easy for them to re-order when they hire a new employee. Many companies don’t realize that we can provide the same products, often at a better price.”

Another service is 24-hour capture and turnaround for customer logos. Having the customer’s logo on file creates a repetitive relationship for future orders.

When speaking of the business climate in his home state, Bagley sounds decidedly less enthused. “California is one of the most unfriendly business states there is,” he says. It’s part of why he is so committed to staying flexible, fleshing out the markets he does have and going after vertical markets. He sees people moving away from California to find more fertile economic land, which leads to his advice for anyone looking to plant roots in the uniform industry: “Location is going to determine your market. California is not the place right now. Everyone talks about Texas and Utah and Midwestern states as growth markets.”

But regardless of the dreary forecast for California business, Bagley and his wife are committed to staying in the area they have always called home. He acknowledges that it’s a beautiful spot in which to live. Together the couple enjoy traveling, often staying in the state. They built a cabin a year ago about four hours away in the Sierras where they can escape and still run the business.

Santa Rosa Uniform may be nestled in the good life, but Bagley and his team prove that it still takes hard work, ambition and creativity to keep a business strong and reap those seeds of success.

Santa Rosa Uniform

& Career Apparel, Inc.

1005 West College Ave.

Santa Rosa, CA 95401

1-800-223-8550

www.sruniform.com

High-visibility clothing is considered a type of personal productive equipment (PPE). In many industries, it is mandated by federal law for worker safety. Federal Regulation 23 CFR 634 requires “All workers within the right-of-way of a federal-aid highway who are exposed to either traffic (vehicles using the highway for purposes of travel) or construction equipment within the work area shall wear high-visibility safety apparel.” The Federal Highway Administration states, “High visibility is one of the most prominent needs for workers who must perform tasks near moving vehicles or equipment. The need to be seen by those who drive or operate vehicles or equipment is recognized as a critical issue for worker safety. The sooner a worker in or near the path of travel is seen, the more time the operator has to avoid an accident.”

Research has shown the importance of reflectors such as reflective emblems and patches in pedestrian safety. A car going 60 mph needs 260 feet to stop. According to the FHWA, a person wearing dark clothing at night can only be seen at 55 feet. A person wearing white clothing in the dark is seen by a driver at 180 feet. Neither provides enough distance for a driver to stop before striking the pedestrian. Reflectors, however, increase visibility so that the pedestrian is seen from 500 feet away. The right reflective identification or apparel can ensure there’s ample time for a vehicle to stop.

Motor vehicle-related incidents are consistently a leading cause of work-related fatalities. A significant portion of these are pedestrian workers being struck by a motor vehicle. According to the FHWA, nearly half of fatal pedestrian crashes occur in low-light or dark conditions. A study by the European Transport Safety Council, “Preventing Road Accidents and Injuries for the Safety of Employees,” reports that one in five road workers suffers injury caused by passing vehicles in the course of their careers. More than half experience a near miss.

Firefighters, police officers, emergency responders, construction workers, tow truck operators, school crossing guards, public works employees, surveyors, railroad crews, miners, dock workers, and national and state forestry personnel all benefit from high-visibility apparel and identification when their activities expose them to moving vehicles or heavy equipment. Consider also others who encounter low light or nighttime situations while on duty, including security guards walking the grounds of a corporate complex, valets parking cars at a restaurant, volunteers directing attendees to park at an outdoor event and farmers operating heavy equipment in a field.

High-contrast, fluorescent and reflective materials are an effective defense in all these situations. A person wearing contrasting colors stands out more than a person wearing a single color. Fluorescent colors reflect more light than they absorb and are more visible in daytime. Reflective material bounces light back to a driver when headlights shine directly at a person wearing it, particularly at night. Combining these measures achieves the most conspicuity. Numerous manufacturers and clothing suppliers provide an array of garments that fit the definition of PPE to meet high-visibility needs. Gloves, jackets, vests, overalls, pants, shirts and headgear can all be designed with fluorescent colors that stand out in daylight and are enhanced by reflective stripes or patches for nighttime safety.

Reflective and/or fluorescent emblems and transfers add an extra measure of safety to high-visibility uniforms. Most organizations have a need for identification and brand reinforcement. When identity is combined with high visibility, it provides yet another surface to alert oncoming traffic of a worker’s presence. Penn Emblem, for example, manufactures reflective emblems with Scotchlite by 3M to ensure maximum protection for uniformed workers in low light and dark conditions.

A variety of reflective thread colors make it possible to match an organization’s identity with its needs for a high level of visibility. By using 100 percent polyester thread in neon safety colors, employers can increase the conspicuity of their workers. Another benefit is that emblems, transfers and patches can be placed strategically in multiple locations. A combination of positions such as left chest, back of shirt and shoulder sleeve provide reflectivity for the wearer whether he faces traffic from the front, side or back.

As with all patches and transfers, the materials used must be up to tough working conditions so that they remain effective for the long term. Penn Emblem finishes its identification products with a PennBond industrial backing, allowing the emblems to be heat sealed or sewn onto garments and making them suitable for industrial laundering. For buyers in industries where workers are exposed to fire hazards and electrical sparks, the reflective Flame Resistant Emblem is a necessary alternative. Penn Emblem manufacturers its high-visibility FR emblems with 100 percent Dupont Nomex so that workers are both easily identified in smokey conditions and protected from fire.

Uniform buyers should confirm that the garment and emblematic identification they purchase complies with the appropriate ANSI/ISEA standards. ANSI/ISEA 107-2010 is the American National Standard for high-visibility safety apparel and headwear. It establishes criteria for three performance classes of garments based on the wearer’s activities and determines by the total area of background and reflective materials used. ANSI/ISEA 207-2011 is the authoritative document for the design, performance specifications and use of high-visibility vests specifically worn by public safety employees including law enforcement, firefighters and incident command personnel.

The International Safety Equipment Association explains that to comply with ANSI/ISEA 107-2010, for example, a garment’s background material and retroreflective or combined-performance material must be tested and certified by an independent, accredited third-party laboratory. The manufacturer of the finished item then verifies that the garment or headwear meets all the requirements of the standard and provides a certificate of compliance for each model. Uniform buyers can refer to a useful list of frequently asked questions provided by the ISEA at https://www.safetyequipment.org/c/hiviz-faq.cfm. In addition to requesting a certificate of compliance to ensure adherence to ANSI/ISEA standards, buyers should inquire whether the supplier is a certified minority- or woman-owned business. A Women’s Business Enterprise National Council like Penn Emblem Co. satisfies criteria for federal bids that favor supplier diversity.

Finally, it is prudent to regularly review high-visibility uniforms and identification for effectiveness. If the garment or emblem becomes too faded, torn or soiled to be visible during the day or night at 1,000 feet, it should be replaced.

When it comes to worker safety, every detail matters. Choose high-visibility solutions that leverage the human tool of vision. Increasing the odds that employees are seen even in the worst conditions provides peace of mind for the employer and employee.

Randi Blumenthal-Joseph is president of Penn Emblem Co., a leading manufacturer and distributor of personalization and identification solutions that include patches, emblems and transfers. Randi can be contacted at
randi@pennemblem.com.

Etihad Airways, the national airline of the United Arab Emirates, has been recognized for having the best airline flight attendant uniforms in the industry. This prestigious honor was bestowed upon them by the U.S.-based Global Traveler Magazine.

“Fittingly, our uniform, conceptualized by Italian couture designers Ettore Bilotta, is a classically elegant ensemble,” says Aubrey Tiedt, Etihad Airways vice president of guest services. “The simple design is universally appealing, with a touch of our Arabian heritage in the form of the stylish, light veil work over the ladies’ uniform.”

Etihad Airways recently made updates to enhance the look of the uniforms. For example, female cabin managers, who wear a clean grey suit, now accent the look with red shoes to complement red gloves. All male cabin crew now wear the same look, a modern three-piece suit and tie, with different colors to signify different roles.

“Our cabin crew are, in many ways, brand ambassadors,” Tiedt adds. “They bring the Etihad Airways brand to destinations across the globe, delivering the warm and attentive service for which we are known. With only one chance to make a first impression, we are pleased to present our cabin crew as professional and modern. We overlook no details in our service, nor our presentation.”

The award was given to Etihad Airways based on a survey of frequent business and luxury travelers with more than 36,000 respondents. It was presented to airline representatives at the Global Traveler awards ceremony on Dec. 12, 2012, at the Peninsula Hotel in Los Angeles.

Speaking of airlines, JAL Group, which operates Japan Airlines, recently unveiled the group’s brand new set of uniforms for approximately 26,700 of its staff members. This includes flight crew, cabin attendants, various ground staff at the airport and city offices, as well as maintenance staff. Japan Airlines announced that the new uniforms will be adopted in the first half of its 2013 fiscal year, sometime between April 1 and Sept. 30.

Created based on the concept of the new JAL brand, the latest uniforms are sophisticated and coordinated with JAL’s current aircraft livery and airport signage to clearly project a distinguished JAL Group brand image. With the new attire, JAL aims to promote communication with its customers and provide them with a sense of security. Significant cost savings were an added bonus thanks to consolidating designs across various sections within the JAL Group and by conducting a thorough review of the selection and management of the materials used.

Employees in the new uniforms represent a cohesive JAL Group and will extend the most welcoming and assuring reception to all customers. United by the aspiration to deliver the highest quality of service with hospitality from the heart, JAL Group employees strive to make every customer’s journey a joyful and moving experience.

The Royal Plaza on Scotts teamed up with celebrated fashion designer Thomas Wee to redesign the hotel’s uniforms in a super chic transformation that is set to completely redefine industry standards. The new uniforms incorporate style with functionality through the seamless collaboration between the hotel’s management and the fashion maven. This marks the designer’s first partnership with a hotel and also the first line of hotel uniforms he has created. With input from the hotel, Wee’s design concept translated into the trendy, vibrant and yet functional uniforms that guests now see on the associates, from the doormen to the chefs.

Uniformed associates were also greatly involved in the decision making process. Colleagues from front office and food and beverage departments were invited to a fitting session where they could share their feedback on the uniform designs. By empowering associates to be involved in the process, it ensures that they are at ease and comfortable at work, which elevates their performance and efficiency level. The new uniforms are also tailored to suit the roles of the employees, which gives them a sense of pride when they don the stylish outfits on the job.

All over Norfolk, United Kingdom, there have recently been uniform enhancements for some of the different public safety workers. After the staff voted in support of a “new look,” Norfolk’s Fire and Rescue Service is rolling out new uniforms for approximately 900 people including front-line firefighters. The new dress code includes a navy blue shirt, red T-shirt, black trousers and smart black shoes. The service says that the new uniform will last a minimum of 18 months and is only replaced on a “needs-most” basis.

Police officers in Norfolk have returned to a traditional collar and tie uniform as part of a trial scheme. The pilot program, involving 47 officers in Wymondham, replaces the black zip-up polo shirts and combat trousers that were introduced in 2008. According to a force spokesman, research had suggested that the public regards police officers as “more professional” in a collar and tie. He adds, “The shirt offers a return to the familiar look of the British bobby while maintaining officer comfort.”

While the final decision to roll out the new uniform will be based on feedback from the officers and members of the public, there has been a positive first impression. Dave Benfield, general secretary of the Norfolk Police Federation, welcomed the move, stating, “The federation view is that a return to white shirts can only enhance that positive first impression that individual officers strive to achieve.”

Similar growth is happening with the online retail sales of uniforms and related workwear items. Like many other niche apparel segments, the online marketplace is full of potential for uniform sellers, including specialty retail web stores and brand-specific sites. Of particular note, uniform retailers are paying close attention to the latest industry statistics and trends, and they are actively adapting their marketing strategies based on evolving consumer behaviors. They’re taking a hard look at the products in highest demand and customer buying preferences that will drive future revenue growth and profitability for their brand.

One example can be found among sellers of tactical apparel for the personal, military and service markets. Industry forecasters predict that the demand for tactical and service clothing will taper off over the next five years, as defense spending continues on a downward trend. In addition, they say that rising costs have led many manufacturers to outsource production to low-cost countries, and this trend will likely continue. In light of these facts, a shift to new go-to-market approaches can help offset significant declines. One such strategy is the direct-to-consumer retail channel through ecommerce.

In contrast to the decline of some uniform segments, other niche categories are expanding and becoming increasingly competitive. Employment gains within the manufacturing and health care industries have forecasters anticipating moderate growth over the next two years in uniform-related revenue as these job markets rebound. The industries that most commonly use uniforms, including manufacturing, construction, transportation and utilities, saw 1.8 percent job growth in early 2012 over the previous year, the highest growth rate since 2006.

With more than 112 million workers in North America wearing some type of uniform to their jobs every day, the opportunity for ecommerce sales in this marketplace cannot be overlooked. The anticipated growth of ecommerce sales within the uniform marketplace have many manufacturers focused on the viability and efficiency of their order fulfillment process. No matter what shoppers are purchasing online, their high expectations continue to pressure traditional brick and mortar retailers to carry more selection while still providing fast service and great prices.

The burden to provide excellence in the buying experience is no different when serving those who purchase their uniforms and related accessories online. Today’s shoppers expect much more than a competitive price. They require cross-channel services such as a wider online product selection, a consistent brand experience whether in-store or online, accurate order fulfillment, fast and free delivery, and an uncomplicated returns process. More and more, they also expect a mobile retail site. All of these demands require a retailer to have an efficient order fulfillment process to satisfy their needs.

Identifying the factors that impact order fulfillment processes within the uniform industry is an important yet often overlooked step. The challenge of ecommerce fulfillment directly correlates with having the right systems in place to dynamically process orders for ecommerce channels, versus historical store restocking fulfillment. And don’t fall into the trap of thinking these two fulfillment practices are the same; ecommerce fulfillment and store replenishment operations differ dramatically.

At the core, direct-to-consumer order fulfillment is about executing specific tasks very well over and over again. An ecommerce fulfillment warehouse must be designed much differently than other inventory facilities. Efficient pick, pack and ship warehouses are designed to deliver the right product to the right person at the right time every single time an order leaves the dock. The accuracy rate is always the direct result of excellent order fulfillment operations. The shopper’s experience of receiving that package can either be disappointing or delightful; it all depends on the expertise behind the order fulfillment operations of the brand.

Order fulfillment is a key process in managing the supply chain. Within the sometimes unpredictable nature of ecommerce, flexibility in the supply chain becomes critical. The customer’s order puts the entire process in motion. By filling their individual orders effectively and efficiently, retailers create brand loyalty. But order fulfillment involves much more than packing and shipping out each order. It calls for a process which delivers orders so that costs are well managed while data flows through the order management system effectively. This isn’t simply a result of logistics. Order fulfillment best practices need to be implemented from the time inventory is received into the warehouse until it reaches the consumer’s hands. And beyond that, a succinct customer service structure and returns process must exist for post-sale support.

With all of these factors in mind, order fulfillment is one of the major processes in any retailer’s world that determines how well the customers are satisfied and will be retained for repeat purchases. To retain existing customers, it is necessary to maintain good service levels with them, which is driven by the order fulfillment strategy.

So, what are the options for delivering uniforms within a direct-to-consumer model? Often, uniform retailers can allocate resources internally to create a successful ecommerce order fulfillment operation. They have talented distribution professionals who clearly understand the nuances of pick, pack and ship operations. If adequate resources exist and ecommerce fulfillment can run separately from other logistics functions (such as palletized deliveries to brick-and-mortar retail sites), an in-house fulfillment model may be advantageous. In-house fulfillment operations can make sense when there is readily available space and when a substantial investment in order management technology is not a stumbling block.

When the thought of investing time, human resources and capital into a direct-to-consumer operation seems overwhelming, many uniform providers will look to outside partners for the delivery of their ecommerce channel orders. If a dedicated infrastructure for direct-to-consumer operations is not an option, establishing a relationship with a proven outsourced order fulfillment provider may be the most profitable and efficient path to take. By outsourcing to a large-scale fulfillment provider, one can leverage economies of scale by reaping the benefits of proven practices, a flexible workforce, integrated technology systems, scalable infrastructure and expertise across multiple retail industries. It takes some searching and luck to find a provider with specific insights into the world of workwear and uniforms, but the result is the advantage of operational excellence right out of the gate without a learning curve to hinder results for customers.

Naturally, the initial concept of handing over operations to an outside provider will evoke questions and concerns. “Will I lose control of my brand? What will my customers think? Is this going to cost us a fortune? Will I have visibility to the data I need to make good decisions? What if I need to expand quickly?”

But an honest analysis will likely reveal that those fears can be significantly outweighed by benefits that make sound business sense. First, seek a provider with experience in handling the type of products to be placed in their care. Fulfillment for bulky electronics can be quite different from shipping folded garments. Ask plenty of questions and come prepared to share key metrics and growth plans. Also ensure that the technology used to run the direct-to-consumer operation is a proven platform with visibility among all functional teams including the warehouse staff, account managers and customer care agents. A top-notch fulfillment partner should quickly ease concerns such as these:

Operations: I’m nervous about handing over the keys.

Handing over inventory and operations to a third party is no small decision. However, growth-minded companies can benefit from this strategic move. Outsourcing will become a partnership where the uniform retailer can rest assured that operations are being handled with expertise, allowing them to focus on what they do best – market and sell uniforms. Facilities, staffing issues, freight management, vendor contracts, technology support and many other time-consuming activities will no longer hinder the growth plans of the ecommerce channel.

Technology: Will migrating data be an issue?

Utilizing the order fulfillment provider’s technology will help the retail business maintain the competitive advantage in the industry. Finding a provider that offers a robust order management platform is critical. Ideally all of the data can reside within a single system. That means no sifting, searching and re-entering of orders.

Transition: A move could shut down operations for too long.

Prior to any transition, the outsourced provider should clearly explain the tools and processes they’ll utilize to migrate the existing data, determine the inventory transition plan and train call center and warehouse staff on each product. Solid project planning will ensure business continuity for a seamless transition into the off-site facility. There is no need for “down time” if a move is well planned by professionals.

Peak Season: Can an outsourced provider really give each business the attention
it needs?

Unlike many other apparel types, uniforms are not typically impacted by the holiday shopping season. However, based on the kinds of products offered by a specific company, peaks in volume are still quite likely. To successfully manage peak season fluctuations, proper planning and clear communication must take place. Because an outsourced provider has a flexible work force, they should be able to meet peak volume demands without any additional strife. Standard service levels should be established contractually and maintained no matter what spikes there are in sales.

Customer Experience: Will the close relationship with customers be lost?

Companies work hard to build their brand, and the established strong customer relationships must be maintained to continue to grow. The order fulfillment provider’s team should become confident experts on all catalog and ecommerce options. They should share insights with the base company’s marketing team and make recommendations to improve every aspect of the customer’s experience. An outsourced fulfillment and service model gets more eyes on the brand and results in additional feedback for constantly improving the product and marketing mix.

Cost: How will outsourcing impact the bottom line?

Outsourcing order fulfillment increases efficiency, since the partner takes care of everything operations: inventory management, warehousing, facilities, labor, carrier contracts, customer service, infrastructure and technology. The fulfillment partner also has the added advantage of ample space for rapid expansion, so there are fewer worries about huge capital investments as growth occurs. As the fulfillment partner works to deliver packages on time, the focus can turn from fulfillment to other aspects of the business such as marketing, sourcing and advertising. The bottom line impact from focused marketing and available resources should be evident.

Employees who wear uniforms are savvier than ever in their consumer habits, and ecommerce is often their preferred method of purchasing uniform products and accessories. To remain competitive, the uniform retailers face complexities that come with increasing customer requirements for individualization, quality and responsiveness. For effectively meeting changing customer demands, uniform providers will need to focus on process improvements which ensure timely deliveries to their customers and that help in building strong and repeat customer base.

Jake Vogel is the vice president of operations for a leading outsourced order fulfillment services firm, Fifth Gear (www.infifthgear.com), where he oversees the day-to-day operations of facilities that house numerous manufacturer brands for dozens of ecommerce and catalog retailers. Vogel has worked inside some of the United States’ largest order fulfillment operations and has specific expertise in managing order fulfillment process for uniform and workwear products.

The heart-stopping sound is unmistakable and familiar. An ambulance screams its presence as it draws nearer and the first response is to wonder if someone is having a heart attack or stroke or if there’s been a vehicular or pedestrian accident in the area. But what about those who work to save lives in thousands of daily emergency situations such as these? The public may not immediately wonder what those individuals must do to be prepared every day. However the uniforms those first responders wear may be just as important in making sure someone survives an accident or medical event as the EMT’s medical and lifesaving training.

Nowadays it is nearly impossible to characterize exactly what the particular needs will be for a first responder. There are so many variables depending on their agency type, the specific event and threat level, climate, and countless other factors that there is clearly no single answer.

But in general, uniforms are worn more often than civilian clothing, are cleaned more often and are subject to greater extremes. The need for more durable fabrics that will outperform standard fabrics is evident. They must stand up to the elements and the rigor of the job to be performed.

In addition to some design changes over civilian garments, the most major change seems to be in the fabric of the EMT uniform, according to Steve Robinson, Liberty Uniform owner. “Today’s fabric can be any combination of moisture management, UPF ultraviolet sun protection, moisture repellants, stretch fabrics, etc. Many add either fluorescent colors for daytime visibility or reflectivity for nighttime visibility. [The American National Standards Institute] continuously issues upgraded specifications to meet today’s demands. All will lead to a uniform that is both more protective and more comfortable than those of years past.”
Liberty Uniform manufactures an EMT trouser featuring multiple specialty cargo pockets, a stretch waistband and reinforcement throughout for overall durability. “EMTs seem to favor standard polyester/cotton poplin shirts, over 100 percent polyester,” Robinson says. “We have often added reflective stripes to these trousers. There are many manufacturers who make specialty outerwear to meet the needs of EMTs. The variations seen in styles are actually quite substantial.”

Some of the changes are stemming from departmental requirements as well. As departments try out new gear, they are adapting the mandatory standards to reflect what is most effective, efficient and comfortable. For example, Nate Robinson with Rock Hill City Fire Department wears a rubber-soled shoe with a high top. Most shoes that are used by firemen have some kind of feature to allow quick access in placing the shoe on the foot and removing it, according to Robinson.

He says, “Some firefighters still wear the steel-toed shoes, but the requirement to wear such shoes has been relaxed recently so it is not mandatory for everyday use. Now the shoes worn during firefighting operations do still contain the steel toes. They are also waterproof, while our daily-wear shoes are water resistant.”

Robinson continues, “Our daily-wear clothes such as pants are also water resistant. Other than that we wear T-shirts, sweatshirts or anything that keeps us warm outdoors in cold weather. In the emergency mode, of course, we wear fire-retardant material called Nomex, one type of material used in making fire turnout gear. This gives the firefighter some measure of extra protection from direct fire at least temporarily; if you are in the fire for too long though, it will eventually catch fire.”

This material does absorb water but is somewhat water resistant too. There are other types of fire-resistance turnout gear as well. “In earlier times, firemen wore rubberized ‘trench coat-type’ coats and tall rubber boats that came up nearly to the mid-thigh. The gear was really heavy, cumbersome and not nearly as protective as the near gear that is out now,” says Robinson.

Though the new gear is lighter and offers considerably more protection, it is possible to get something of a false sense of security, according to Robinson. The firefighter may not realize he’s in as much trouble as he is because the material actually protects the fireman from heat.

“The new gear these days is so much more effective than it used to be. It is more resistant to heat, more resistant to fire and actually lighter when you are wearing it on your back. It doesn’t absorb as much water so you don’t get as heavy as you used to when it gets wet,” he says. “The inner lining on the fire gear is more breathable and allows perspiration to wick into the material itself. We go to the annual clothing expo and see that something is always being introduced; the technology is constantly changing and continually improves. Cairns supply us with safety headgear as do the companies Lyons and Bullard.”

Gloves have become more ergonomical lately for handling equipment and doing things that require more dexterity. Some are actually made with curved fingers. But Robinson sees even more chance for innovation. “I wouldn’t mind if they made these even better; that’s been a real marked improvement in fire gear.”

The majority of Liberty Uniform’s business is public safety. This includes police, fire, sheriff, corrections and EMT – the latter often under the fire protection service. The major product line for first responders is footwear, shirts, pants and outerwear. “What they are looking for out of these products is functionality and performance,” Robinson says.

Steve Zalkin of Alamar Uniforms hears similar expectations from his customers. But he says the demands can vary depending on the specific department of the first responder. Zalkin says, “EMTs come from all different types of backgrounds. Omaha EMT system is part of the tax-funded fire department. Kansas City Missouri used to contract out EMT services to a company called MedAct, but they have since brought those under the city’s responsibilities. Then you have volunteers. The smaller communities are all volunteers so they could be doing their eight-to-five job and get called out on a response call. It comes in many different forms and fashions.”

For this reason, uniforms can vary widely in terms of their components. They may be something taking a great deal of preparation to put on, or they could simply be a reflective vest placed over street clothes to avoid being hit in the middle of the road during an emergency call. A paid professional first responder is interested in good footwear, a pair of trousers able to hold equipment – knives, scissors, stethoscopes and other items they use on the job – a shirt giving them immediate identification on a scene and outerwear that is warm enough for severe weather conditions, according to Zalkin.

“This outerwear must make them visible even on cloudy days in the middle of the street. They don’t want to get hit by a vehicle themselves. That’s where the reflectivity comes into play. People are very ignorant about moving over into another lane and out of the way when they are driving down the road and see these first responders,” Zalkin says. “For the EMTs, there are different standards depending on what the agency desires from their people, including blood-borne pathogen protection for example. They want their people to be wearing footwear and any outerwear that protects them from blood, including gloves. For some units, such as those associated with a fire protection outfit, individuals may be required to wear fire protection clothing as first responders.”

First responders are even going in with SWAT teams on such events as the breakup of meth labs. Police may be busting into houses that contain guns and labs that can explode. The EMTs may have to be prepared to handle any incidents that happen to that team as well.

Zalkin says, “Our cues here at Alamar are coming from the end users and the manufacturers who are developing these products for the end users. There have been a lot of changes over the past 20 years. I’ve had the chief of a fire department tell me that if you are concerned about the polyester that he’s wearing underneath his bunker gear melting onto the firefighter’s skin, he’s got a whole lot more of a problem than that. The bunker gear now protects firemen to extremely high-degree temperatures.”

There are different statutes around the country requiring different degrees of such things as reflectivity. The ANSI standard plays a big role in determining what is acceptable and worn. In addition to that, the National Fire Protection Association’s standards discuss blood-borne pathogen protection as well as temperature and chemical protection. EMTs come in many different varieties depending upon the municipalities, the area, the situation and the economics – paid, volunteers, part of an independent company or part of a fire department. The challenge comes in offering the range of products that can address the variety of hazards, body types, environments and budgets.

Zalkin says, “From our standpoint, administration of the program is the biggest thing that we have to look at. The uniform industry is going to continue to make products for them to do their job whatever the case may be. I believe there are more volunteer EMTs in the country than paid individuals in that line of work. It is still the same products, however, that the individuals need to perform their important work of saving lives.”

By Lewis Berkover

In 1852, Virgil Henry Blackinton, a jeweler from Attleboro, Mass., began a hands craftsman business in his hometown. With the changing industry demands brought about by the Civil War, Blackinton was commissioned to produce insignia for the military. What resulted from this partnership was what initially put the company on the map: unmatched craftsmanship, quality and attention to detail. And while the primary business unit was yet to be seen, the groundwork had been laid for a company that would come to be recognized as a pioneer and an industry leader in badge manufacturing.

Following the war, word had spread about the different products that Blackinton had been producing. But as happened during the war, industry and consumer needs had changed, causing the business to shift in order to adapt to post-war society. Military insignia would remain a part of its offerings, but there would be a greater need that would come to define the business.

All over the United States after WWI, different types of organizations, from police departments needing new types of identification to fraternal order societies who desired a symbol of their inclusion, had a need for high-quality badges. Previously, many of the materials used to create these pieces were required for other means, especially during the war, but now was the time to utilize the exacting standards and expert craftsmanship that came to be synonymous with the Blackinton name. Before long, Blackinton insignia and badges were seen everywhere, including at parades and other events, first all over the East Coast and eventually all across the country.
The surge in demand for products like these, as well as the increasing desire to have the highest-quality items available, provided Blackinton with additional opportunities. Soon after, it again expanded its business into other areas, such as trophies and medals that were hugely popular in the 1950s. This allowed the company to significantly extend its reach within the public safety arena to supply police, military, fire and security as well as the federal government and into the international marketplace.

Currently, Blackinton is headquartered in Attleboro Falls, Mass., where it has remained since its inception. Once part of a booming industrial area known for its jewelry manufacturing, it is one of the last manufacturers still remaining in the region. This loyalty to its roots, as well as the local community, is a true testament to the company’s ownership. Blackinton is a family run organization that takes a great deal of pride in its core values and the longevity of its staff.

“Blackinton has always been a family owned and operated American manufacturer for all of its 160 years, and we fully intend to continue this for many decades,” says Peter Roque, president and chief executive officer. “It makes me proud that my father, Mario Roque, started working at Blackinton in 1947, purchased it in 1974, and today still remains chairman of the board. Both of my sons, Andrew and Matthew, are also involved with the business.”

While the number of employees has increased over the years – the company currently has a staff of around 180 individuals with approximately 70 percent in manufacturing and 30 percent on the office/sales side – the Attleboro Falls location remains the sole office and manufacturing plant. Additionally, Blackinton’s dealer network consists of around 900 dealers throughout the U.S.

When the company built its new one-level, 60,000-sq.-ft. manufacturing facility in 1982, it installed a wastewater treatment plant. Today, the company proudly reports that it recycles 100 percent of the facility’s wastewater, which is done directly at the factory. Management’s commitment to the environment and its employees is evident in its safety record. Blackinton received the OSHA Sharp Safety Award in 2001, making the company exempt from regularly scheduled OSHA inspections.

The company primarily manufactures badges and insignia, which account for the majority of its sales. Other products include regalia, medals and awards. Municipal and federal agencies comprise the company’s major markets. Blackinton has experienced some growth in international business due to specific security needs in different overseas markets.

Regardless of the specific product requested, Blackinton’s extensive experience and expertise allow the company to handle any size order request, which range from a couple of pieces all the way up to orders in the hundreds and thousands. On a daily basis, they receive an average of 700 orders, most of which are custom products that are hand processed and require unique personalization such as name, title, department, seal and inscription.

While all of the different types of badges account for around 80 percent of the business, they are roughly divided between three product lines. The most common is a Standard Blackinton “Catalog” Badge, which account for hundreds of different badge styles. These are popular among different services, such as police, firefighters and security companies.

The Custom Badge line is a more unique item that is common among the federal government as well as internationally. Custom badges are also very popular when creating a commemorative badge to celebrate a major milestone like an anniversary or when used as part of a fundraising event to raise awareness for different causes, such as badges with a pink finish for breast cancer awareness.

The third line, Security Badges, has grown in demand over the years, especially internationally, in South America and other countries with increasing criminal attempts at police impersonation. These products have different types of security imbedded into the badge to validate the user’s identity. There are two types: SecureShift Badges, which contain enamel that shifts in color when slightly turned, and SmartShield, which is a traditional metal badge with an embedded radio-frequency identification chip. This high-security U.S.-patented badge solution stores the officer’s identity and other valuable details. Blackinton remains the only manufacturer that can sell SmartShield and SecureShift Badges worldwide.

Popular insignia products include commendation bars, lapel pins and other items. These come in various styles and colors as well as nearly endless customization options. Over the years, Blackinton has also increased the types of medals it produces, which now include honors such as Purple Hearts, awards and jewelry gifts. The regalia unit also has seen a steady increase in demand over the years.

As time has gone by and marketplace trends have evolved, badges and other Blackinton products have become increasingly unique. There are now more pieces and customization options than ever before, and much more that can be done with individual items. There are new and different types of enamel colors being made all the time. Currently Blackinton boasts 50 “standard” colors as well as an array of other colors, which are good for commendation bars and other products that benefit from having more color intricacies.

The idea of applying center seals can personalize a badge in many different ways, providing different looks and lots of customization options. Bars on badges, particularly for police officers, firefighters and other public safety officials, allow for much diversity with all of the different enamel colors. Other custom products such as two-tone and tri-tone badges have become very popular for special occasions due to their unique, ornate look. These are popular as commemorative items to raise money for different events.

With the evolution of technology and the development of an online badge builder program, Blackinton has significantly enhanced the abilities of its sales approach. Through the dealer network, the focus is to work with individuals in an ongoing effort to improve the tools at their disposal for selling products. The process of ordering a custom badge online can be difficult due to the unique attributes of the product, so there is a growing spotlight on educating and training dealers on how to harness the online tools to sell badges and other products.

“As we surpass another company milestone in time, it is exciting to incorporate new technologies into our business that offer our customers better service and better products,” says David Long, chief operating officer. “The melding of new ideas and methods with old traditions and values, when done right, is a powerful combination for business success.”

The online badge builder has been incredibly helpful to Blackinton in a number of areas. It locates dealers in specific locations who can host different types of badges on their ecommerce website. If the dealer doesn’t have an ecommerce site, there is an option to generate automatic emails that send individual badge designs to the dealer so they can make a purchase. Along with the badge builder, Blackinton works with its dealers on the best ways to enhance their customers’ user experience through placing orders and continuing to increase the number and styles of badges available. They are also in the midst of rolling out a new online dealer ordering system that will allow customers to place orders more seamlessly.

While the current economic climate has had a negative impact on certain aspects of Blackinton’s business – municipalities, in particular – the majority of the areas which it serves have remained relatively stable. The Custom Badge business, for one, is still doing very well and actually seeing more of an uptick recently. The commemorative marketplace has continued to thrive, with Blackinton providing a myriad of products for different events. For example, it created a one-year anniversary badge to honor those who served the Nashville community in the wake of a devastating flood. And although some businesses are turning to overseas companies for their badge needs, these departments typically come back due to Blackinton’s unmatched quality.

Going forward, areas like the badge ordering system will take on an even greater role in the Blackinton dynamic as its web and mobile presence continue to increase. With these and other new technologies, building out and enhancing the internal dealer system is key in keeping everyone up-to-date on all the latest sales tools. This will inevitably increase product awareness, for both the dealers and their individual customers, who will have a growing universal place to house, buy, sell and customize different items.

Blackinton has demonstrated an ongoing effort to invest in research and development, staying up-to-date and at the forefront of the latest trends, technologies and software in the badge-building field. The SmartShield product line continues to grow and increase in demand. Departments who use it rave about its unbeatable inventory system and the ease with which a badge can be decommissioned if lost or stolen.

With all of the enhancements in technology and its ever-growing web presence, Blackinton continues to thrive in creating products that are in high demand, even those that are more difficult to manufacture. One of these is the Tri-Tone Badge, which typically consists of three different finishes on a one-piece item. Another is the aforementioned Custom Badges, in particular those made for fundraising events. Great strides have been made in increasing product offerings that accommodate different charitable needs.

As time goes on and its capabilities are enhanced further, Blackinton strives toward continuing to improve its internal processes so that it can make the best products possible and provide the best education and training to both employees and dealers in order to enhance company growth. The company invests heavily in its people, perhaps even more so than the products, in order to provide an at-home environment to those working in a family-run business. In fact, there is an annual event held to celebrate the anniversaries of the company’s longest-tenured employees, with some spanning almost half a century.

“Our employees are such an enormous factor in the success and longevity of the business,” adds Long. “We are so fortunate to have employees with 20, 30, even 40 years of experience. That institutional knowledge is irreplaceable.”

While much has changed in the world around Blackinton since it opened its doors in 1852, its business model, culture and even primary line of products have remained relatively the same. And the future looks bright as it continues to combine its old world craftsmanship with the latest in modern manufacturing technologies. It’s done an impeccable job of evolving with the times, while staying true to its principles and the core values that define the organization. Here’s to the next 160 years of more ongoing success!

V.H. Blackinton & Co., Inc.

221 John L. Dietsch Blvd.

P.O. Box 1300

Attleboro Falls, MA 02763

1-800-699-4436

www.blackinton.com

Suppliers were recognized for their achievements over the past year in producing some of the most distinguished and recognizable designs worn by companies across North America, taking center stage at the annual Image of the Year Awards and Best Dressed Public Safety Awards dinners.

Three suppliers – Cintas, Superior Uniform Group, and G&K Services – took home multiple awards in the Image of the Year competition. Galls walked away with half of the awards given in the Best Dressed Public Safety Contest.

Both the Image of the Year and Best Dressed Public Safety Awards call attention to the role uniforms and image apparel play in increasing brand visibility. “Clothing is more important to the branding strategy than ever before,” notes Richard Lerman, NAUMD president. “Employees are a company’s walking advertisement; over time, the uniforms become part of the branding, attracting new customers and reminding existing ones about your products and services.”

2012 Image of the Year Recipients:

Company: Walgreens
Category: Retail Establishments
Supplier: G&K Services

Building a brand’s image is never easy. For guidance, retail giant Walgreens turned to GKdirect, a business unit of G&K Services, who developed a concept and uniform collection that delivers the company’s message to customers and employees alike.

The program was created for the Walgreens Field and Security Services team. These employees are often away from the store yet still facing the public, making it vital that the new apparel display the image and confidence the company is known for. Equally important was functionality; garments had to be durable, comfortable and breathable.

The result is a mix of branded workwear that is as hard working as any Walgreens team member. This stylish collection includes polos, button-front work shirts, trousers, outerwear and accessories colored in navy and khaki.

GKdirect also designed a logo for Walgreens not only to use on their branded apparel program but also to carry forward within other branded elements for their team. Walgreens had a goal to keep real distinction between the field and this specific division of operations, thus a totally separate program collection was developed.
>> www.gkservices.com

Company: Mary Kay
Category: Direct Retail
Supplier: G&K Services

Fashion and good design can be found at any price point, as the 2011 Mary Kay Director Career Apparel program illustrates.
Sensitive to the effects a sluggish economy has had on its consultants, Mary Kay decided to infuse this year’s program with pieces from its Bold in Black 2010 collection. Newer items added, like a budget-friendly knit dress and cami, give the consultant multiple options while holding the line on cost.

All of these blend perfectly with Mary Kay’s signature piece: the Director’s jacket. The 2011 Orchid Collection features three distinctly different jackets each with its own style, aimed at meeting the personality and personal style of each independent consultant. The Bella is a classic length and style with feminine flair; the Blake a three-quarter length topper style; and the cropped Tasha has ruffled collar for a smart, chic look.
Partnerships with Spanx Shapewear and Nordstrom allow the program’s designer, GKdirect, to offer consultants one-stop shopping options for coordinating pieces and accessories.
>> www.gkservices.com

Company: Desert Security Services
Category: Service & Industry
Supplier: Phoenix Uniforms

Desert Security is truly a unique security company. They patrol the U.S./Mexico border; protecting assets from urban office buildings to remote solar energy farms that are hundreds of acres large, court houses and airports, agricultural farms and food processing factories, and more.

“Naturally, they need to have a widely varied uniform program, but one that has a common theme and professional image,” says Bill DuBois of Phoenix Uniforms, the California-based supplier who created the winning look.

This challenge is met through individually numbered high-quality badges from Blackinton; tailored uniforms instead of off-the-rack pants and shirts; jackets screen-printed with the company logo; and directly embroidered badges for cold weather gear. “With just a phone call, the client can authorize a new officer to come in to our store and be outfitted with proper apparel specific to the assignment,” adds DuBois.

The Desert Security Services uniform program isn’t new. It started small, with just a typical navy blue shirt and pants for security guards. Over time, the company grew, and so did its apparel needs. Blazers, bicycle uniforms, cold weather gear, hot desert uniforms and regular patrol wear have been added since the program’s inception in 1981.

Typical of security companies, dark navy is its core color. Patrol officers wear dark navy blue shirts and pants in 100 percent polyester for ease of care and consistent appearance. Employees in some assignments wear grey blazers, white long-sleeve shirts and grey slacks. In those posts, shirts may be a poly/cotton blend, but blazers and slacks remain polyester.

Bicycle officers wear a hi-visibility yellow and blue bike shirt with company patches, navy blue bike shorts and bicycle shoes. Officers posted in rural desert assignments may wear poly/cotton blend navy blue shirts and poly/cotton twill pants. High-risk assignments also wear concealable ballistic vests rated at level 2 or level 3A.
>> www.uniforms911.com

Company: BC Transit
Category: Transportation
Supplier: Omega Uniform Systems

BC Transit is a provincial crown agency charged with coordinating the delivery of public transportation throughout British Columbia. It connects over 50 million customers across the province every year. Its motto, “If it’s green, just go,” underscores its commitment to delivering integrated transportation solutions that connect people and communities to a more sustainable future.

Its eco-friendly policies extend beyond the transport of people; they can also be seen in the agency’s uniform program, adopted three years ago. Many pieces, including pants and shorts, are manufactured from a blend of cotton and recycled polyester. “Increasingly, customers and their employees are asking for socially and environmentally responsible solutions,” says Margaret Ramsdale of uniform supplier Omega Uniform Solutions. “In our view, the successful uniform programs of the future will embrace those responsibilities.”

Other items worn by the 550-member staff include woven shirts, softshell and waterproof jackets, and sweater vests, all colored in blue and emblazoned with the BC Transit logo for ease of identification and added professionalism.

When you choose transit, walk or cycle, you can save money, feel healthier and enjoy connecting with your community, says the BC Transit website. Apparently, you can help the planet, and look good while you’re doing it, too.
>> www.uniformsystems.com

Company: Harrah’s Cherokee Casino
Category: Hotels
Supplier: Cintas

The newly renovated Harrah’s is the only casino in North Carolina that aims to simulate the experience of Las Vegas through Vegas-style gaming tables and sleek apparel options for employees.

Uniforms are paprika in color, which match the casino’s newly renovated floor design and nature theme, based off the Smoky Mountains in Western North Carolina. Outfitting dealers, security guards and environmental services personnel in like-colored and cleanly designed uniforms creates a unified image across all guest-visible areas, while keeping with the Vegas dynamic.

The apparel also underscores Harrah’s strong green initiatives. Dealers and security guards are outfitted in an environmentally friendly Jacquard shirt. These shirts convert plastic bottles into fibers, diverting about five bottles from the waste stream with the creation of each shirt. The shirt can be home laundered as well, reducing dry cleaning costs as well as the use of harsh dry cleaning chemicals.

Although all uniforms are custom-made, the program provides many stock options that can be modified, offering great flexibility to accommodate this growing program.
>> www.cintas.com

Company: Embassy Suites
Category: Hotels – Multi-Unit
Supplier: Cintas

Embassy Suites’ new apparel program consists of three collections: The Cosmopolitan, Parkside and Sunrise collections. The property can choose the collection they like and mix and match job functions within those collections if they desire. The intent was to create a merchandised wardrobe concept, not a uniform program.

Each of these schemes corresponds to the urban, suburban and resort property categories. Although the three collections provide different aesthetics, they bring a tailored and professional look to each job function and property.

Capturing the inspiration of the previous program, the new Cosmopolitan Collection utilizes the original navy pinstripe fabric for Guest Services. Updates include a two-button blazer with narrow peak lapel for males, and a shorter, more modern blazer with three-quarter-length sleeves for women. Suitekeepers love the use of soft yarns and added durability of their new apparel, which features a banded collar tunic in mineral with charcoal velocity.

The hallmark of the Parkside Collection is a grey plaid fabric that can be merchandised with many different colored shirts and blouses to create virtually limitless options to complement any Embassy Suites interior.

The final collection, Sunrise, introduces a new oyster plaid endurance suiting which can be utilized in a variety of locations and interiors from urban to resort. The fabric, with its subtle mélange weave, has great texture and tone, providing a luxuriousness that is as appropriate in an urban location as a resort location.

Two of the three suiting ensembles in this program are home launderable, saving money and time and reducing chemical waste.
>> www.cintas.com

Company: New York Palace
Category: Hotels – Single Unit
Supplier: Cintas

The New York Palace is a luxury hotel in Midtown Manhattan, steps from St. Patrick’s Cathedral, Rockefeller Center and Saks Fifth Avenue.
The new program blends sleek sophistication that is expected in such a setting, with modern elements for all items. Excellent tailoring and installation services ensure that each employee looks impeccable.

Charcoal fabric made from a 50/50 blend of merino wool and polyester was used as the base color and textile for the program throughout doorman, bellman, front desk and concierge job positions. Both the doorman and bellman wear traditional single-breasted charcoal jackets with butter stripe vests and top hats to finish the look. Bottoms are also charcoal.

Front desk staff are in Jackie O.-inspired jackets with high-neck closures for warmth and an asymmetrical design to modernize the look. Black grosgrain trim accents the charcoal uniforms. The concierge is in a similar version of the front desk uniform; however, they are in traditional tailcoat length jackets. Jackets and bottoms are both charcoal.

Functionality was a primary concern; in their previous uniforms, the doormen and bellmen were very hot, so new jackets were offered using back vents with stretchable mesh to increase comfort during hot weather. This stretchable aspect also allows bellmen to move easily when picking up and pulling luggage. The front of the jacket still retains a formal look with a lined interior and impeccable construction.

Additionally, outer pockets were custom designed to accommodate luggage tags, and interior pockets were created to hold pens and be easily reachable, providing a convenience that the previous uniforms lacked.
>> www.cintas.com

Company: DaVita
Category: Healthcare
Supplier: Superior Uniform Group

The aptly named DaVita — Italian for “giving life” — has more than 41,000 employees around the nation working to provide superior patient care and exemplify the company’s core values. DaVita Inc. is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end-stage renal disease.

DaVita strives to improve patients’ quality of life by innovating clinical care and by offering integrated treatment plans, personalized care teams and convenient health-management services. The commitment to patient care extends to its uniform program as well. The clinic wanted a professional look for its employees that would put patients at ease. Because a patient may visit multiple centers during the course of their treatment, an image program that consistently represented its brand and mission in its nearly 2,000 locations was desired.

The look designed by Superior Uniform Group features a custom print with the clinic’s logo. Soothing tones of blue and buttercup were carried throughout all of the coordinating designs for scrubs, lab coats, warm-up jackets and knit shirts.
>> www.superioruniformgroup.com

Company: Hastings Entertainment
Category: Entertainment
Supplier: Superior Uniform Group

Founded in 1968, Hastings Entertainment is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games, CDs, and consumer electronics merchandise with the rental of videos and video games in a superstore format. It currently operates 146 superstores, averaging approximately 24,000 square feet, primarily in medium-sized markets throughout the United States.

The Hastings Entertainment uniform program consists of waffle knit shirts, aprons, hats and outerwear for the floor staff and baristas. An affordable green textured fabric with an upscale look and feel was selected for the knit shirt for this program. Superior Uniform Group also provides monogrammed fleece blankets and jackets that are used as employee incentives. The overall look is based on Hastings’ brand concept of, “Discovering your Entertainment” in a contemporary way.
>> www.superioruniformgroup.com

Company: Papa Murphy’s
Category: Restaurants
Supplier: Aramark

Had enough of frozen pizza? Delivery not delivering? Then take fresh pizza into your own hands!

Some of the best pizza around doesn’t come ready-made, according to this year’s Image winner, Papa Murphy’s.

One of the first restaurant chains to join the so-called “Take-N-Bake” revolution, Papa Murphy’s traces its history back to 1981. The idea is straightforward: Pizza should be made exactly how you want it with a just-out-of-the-oven taste. To accomplish this, customers bring their custom-made uncooked pizza home, baking it themselves.

The concept proved a winner. Papa Murphy’s was voted “Best Pizza Chain in America” by Restaurants and Institutions magazine in 2003 and every year since.

And now its uniforms are receiving kudos. As might be expected, Papa Murphy’s approach to attire is casual and upbeat. Employees wear bright red stain-resistant polos emblazoned with an oval-shaped company logo and black slacks. A black ball cap is also worn, trimmed in red around the rim. The company’s name, also etched in red, appears on the cap and works to reinforce brand awareness.
>> www.aramarkuniform.com

Company: The Molson Canadian Amphitheatre
Category: Sports Arena
Supplier: Unisync Group

Molson Amphitheatre is a concert stadium run by Live Nation Canada Inc.

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.

These businesses power Live Nation Entertainment, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms.

The Molson Canadian Amphitheatre program was redesigned two years ago, after the customer requested a more modern look that better represented the relaxed atmosphere of the work environment. The golf shirt supports the casual professionalism inherent to the brand, and color is used to distinguish various job functions: blue for security; red for ticket takers; and grey for cleaning staff. The shirt is made from a 100 percent bird’s eye polyester fabric with wicking mesh, keeping the 600 employees in the program dry, comfortable and looking great.
>> www.unisyncgroup.com

2012 Best Dressed Public Safety Departments:

Department: Mint Hill Police Dept.
Category: Less than 50 Officers
Vendor: Galls

The Mint Hill Police Department is located just outside of Charlotte, N.C., and was established in 2003.

The main duty uniform worn by this 34-member department is colored in black and is manufactured by Fechheimer. “It holds a crease really well and is durable,” says Capt. Scott Hall. “The shirt looks like it has buttons but actually zips up the front so an officer can cool down quickly, or if they get hurt it is easy to open and remove their ballistic plate.” The department has been sporting its current uniform style since 2009.

To better serve the people of Mint Hill, the department recently implemented a K-9 unit, purchasing two German Shepherd dogs that work patrol and narcotics.
>> www.galls.com

Department: Manchester Township Police
Category: Less than 100 Officers
Vendor: Red the Uniform Tailor

You are what you look like, or so goes the credo that drives the Manchester Township Police Department. Its classic look, unchanged for years, is the “Pride of Ocean County,” N.J., as the department’s patch indicates.

This 72-member department has a dress, everyday and Class C uniform, which is essentially a BDU look. Shirts are nickel gray and have pocket flap in navy. Trousers are also navy and are striped in slate gray, a color which matches the dress blouse. As for hats, a Pershing is worn on patrol, while members of the honor guard wear a navy sheriff’s style hat. The department also has uniforms for its bike patrol and motorcycle units. The SWAT team is part of a regional unit, and its uniforms are furnished by the county.

To encourage officers to look their best, Manchester Township offers a dry cleaning program with unlimited access and conducts inspections daily at roll call. The department reports that, due to its high standards, little if any deficiencies are ever uncovered.
>> www.rtut.com

Department: Evanston Police Dept.
Category: Less Than 200 Officers
Vendor: Uniform Den

In 1830, Evanston became the second U.S. city – after New York – to follow the London Bobbies’ innovative outfitting of police officers in dark blue paramilitary uniforms. Since that time, its look has evolved, but the uniform’s result remains constant: to be respected, one must look respectful.
The department has wear for many specialized units, including its latest addition, the honor guard. To establish a unique identity, the honor guard melded the navy blue uniform of its peers with enhancements that include a French blue stripe on the pants and on the jacket sleeves, along with French blue piping as a feature of the jacket. Accessories include a Smokey bear hat, black patent belt and holster, white gloves, French blue braid on the right shoulder, and an Evanston Police Department shoulder patch on the left. Additionally, officers wear a six-pointed star that features two navy blue ribbons, one saying “Evanston Police,” the other “Honor Guard.”

Individually and collectively, the guard is the face of the entire department, a source of pride to it and to the community it serves.
>> www.uniformden.com

Department: Indianapolis EMS
Category: Fire/EMS
Vendor: Uniform House

A division of the City of Indianapolis Department of Public Safety, Indianapolis EMS provides high-quality emergency medical services to the people of Marion County, Ind.

Formed in 2010, Indianapolis EMS is a unified system merging the emergency medical service that was provided by the Indianapolis Fire Department and Wishard Health Services in order to improve quality and efficiency of emergency medical response, pre-hospital care and hospital transport.
Indianapolis EMS partners with the family-run, locally-owned Uniform House to provide the fitting, purchasing, design guidance and inventory maintenance for all uniform items. The uniform provides a professional and distinctive appearance that works to promote a positive image of the city’s EMS public safety agency, all while utilizing a durable, cost-effective design using embroidered, visually appealing logos, standard and recognizable rank insignia, and stain-resistant and easy-to-clean fabrics.

Always on the move, the uniforms must not only be functional but comfortable as well. To meet both needs, the department selected a navy polo and cargo pants with plenty of pockets for tools of the trade. An embroidered logo on the shirt increases visibility and boosts image, while a fleece pullover provides warmth and protection during bad weather.

“The uniforms have helped Indianapolis EMS to establish a cohesive, professional brand that will continue to promote recognition of their life-saving services for years to come,” notes the department’s Jordan Anderson.
>> www.uniformhouse.com

Department: Florida Fish & Wildlife Conservation Commission
Category: More Than 200 Officers
Vendor: Galls

The Florida Fish and Wildlife Conservation Commission is a Florida government agency charged with managing the state’s fish and wildlife resources, regulating Florida’s fisheries and wildlife, and enforcing related laws. Besides managers, research and support personnel, the FWC operates as a law enforcement agency; FWC officers can perform many police functions in the course of their duties.

FWC officers wear a traditional uniform colored in shades of grey; pants, for instance, are charcoal with slate grey stripes on the legs. A slate gray shirt with charcoal tie completes the basic look.
>> www.galls.com

Department: Dunbar Armor
Category: Specialized Agency
Vendor: Galls

The “Most Trusted Name in Security” is now one of the best-dressed departments in the country.

For more than 85 years, the Dunbar family has been providing solutions for the ever-expanding security needs of businesses. Since its inception, an unwavering commitment to the strongest security practices and professional standards has been the backbone of its operating procedures. In fact, Dunbar’s signature red and black armored trucks have become synonymous with uncompromised security.

And so, too, has its uniforms. Dunbar has adopted a traditional, so-called “hard” look for its uniform program. Pants and shirts are black; a patch affixed above the shirt pocket readily identifies a Dunbar guard. A grey tie and black ball cap finishes the look.
>> www.galls.com