By Debra Hindlemann Webster In 1954, 46-year-old William Lowney had an idea that possessed him. It began in his four-car garage in Philadelphia as he and his wife, Annette, patented a gizmo called a boot band. This little braided band, with its splash of olive drab color, fit around the...

By Margaret Buranen For those in the uniform business who want to sell a lot of scrubs and other garments to health care workers, it’s wise to locate the shop near a hospital. That’s what Leo Weinshel and his son Mike did when they moved Gloria Kay Uniforms store to its current...

By Joseph Greco, MSOD Contrary to ancient wisdom, the customer is not always right. Certainly a customer must be valued, because without them there can be no business. In many circumstances saying “No” to a client may be the right thing for your business and your ability to...

By Joseph Greco, MSOD The lifeblood of any business is attracting and keeping customers. But they must be profitable and they must fit into the strategic plans of your company. As difficult as gaining customers may be, especially in these challenging economic times, sometimes we need to...

By Jackie Rosselli Innovation is a key ingredient behind the success of most products or services. As the economy continues to struggle, customers are becoming even more budget-conscious, making innovation more important than ever before. In a recession, the smart...